Terms

Terms and Conditions Red Bus Bistro Company Limited

We do not offer live or recorded guide commentary on our buses. We are a dining Experience whilst touring Edinburgh or Glasgow.

Red Bus Bistro tickets are only valid for the date and time stated on the booking confirmation.

Patrons should expect to share a table, especially on our busier weekend tours. If patrons would rather not share a table, we can try and accommodate them on a quieter tour.

Patrons are requested to arrive ten minutes before departure from your indicated pick-up point. Unfortunately we cannot wait for late comers as we run a strict timetable. Refunds will not be offered to latecomers.

We offer gluten free, dairy-free and vegetarian options at a £3 per patron surcharge. Our Products may contain nuts. Please specify requirements upon reservation.

Smoking is not permitted on the Bus at any time.

Red Bus Bistro does not take any responsibility for the loss, damage or theft of personal belongings while on the Bus.

Conditions of carriage are subject to legislation set out by the Public Passenger Vehicles Act 1981; all details can be given by the Red Bus Bistro head office.

We would like to point out that we operate Vintage Routemaster Buses, and although we keep our vehicles in the best possible maintenance condition there will be times that unforeseen maintenance issues may arise and result in a disruption to the tours, or cancellation; however we will endeavour to do everything in our power to avoid any disruption.

Red Bus Bistro Company reserves the right to refuse carriage of patrons who are intoxicated, or displaying threatening or abusive behaviour, no refunds will be given under these circumstances. We also ask that a reasonable standard of behaviour is adhered to while on the tour, as there are other passengers to consider.

Red Bus Bistro is not responsible for any damage caused by breaking the rules.

Age restrictions apply for the tour

The tour is suitable for children aged six and over.

Anyone under the age of 14 must be accompanied by an adult.

Payment

Full payment is required at the time of booking; cancellations are accepted no later than 15 working days before the tour date.  Red Bus Bistro will refund in full minus a £5 admin fee.

No refunds will be given less than the 4 weeks prior to the date of booking.

For groups of 10 and above, we require non-refundable deposit of  25%, which will come off the total bill as down payment which is non-refundable. The remaining balance is due two weeks before the tour date.

There may be occasions where the tour has to be cancelled without advance notice, in the event of a cancellation patrons will be refunded in full or transferred onto another tour date.

If the tour is cancelled after the first half an hours commencement, we will then offer availability on another tour.

Access Policy

It is not the policy of Red Bus Bistro Company Ltd to discriminate in any way against employees or passengers regarding disability, gender, race, sexual orientation or religious beliefs.

Red Bus Bistro’s Bus was registered in 1966; it consists of Drivers Cab, upper deck, lower deck, and will always have at least 4 staff on board.  The bus seats 12 downstairs and 28 upstairs; unfortunately due to the age and design of the Bus we cannot accommodate wheelchair passengers.  Red Bus Bistro can reserve seating in advance for the lower deck for those with mobility concerns. As per above, patrons should otherwise be prepared to share a table, where the patrons would rather be seated alone we can try and accommodate them on a quieter tour however not guaranteed. Alternatively, you can pay an £10.00 supplement per person to guarantee a table to yourself.

Our VIP seats upstairs at the front of the bus can be booked for a supplement of £6.00 per person.  Two tables of two available on each bus.

If anyone wishes to book a particular table upstairs, they can pay a £4 supplement per person.

There is no toilet on board.

Red Bus Bistro Company Limited will go out of its way to cater for as diverse and audience as possible within the physical confines of the bus, and will follow the DDA Legislation guidelines at all times.

For private hire all requests are considered.

All information gained from Patrons will never be given to any third parties; Red Bus Bistro Company Limited is responsible for all online transactions.

Red Bus Bistro Company Limited is registered in Scotland SC517478 and trading from 32 Davie’s Acre, East Kilbride, Glasgow, Scotland, G74 5BZ